1. Introduction

Luxore LLC ("we," "our," or "us") operates Redactra ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Email address
Password (stored in encrypted form)
Name (if provided)
Account preferences and settings

2.2 Payment Information

When you subscribe to a paid plan, our payment processor collects:

Billing name and address
Payment card information
Transaction history

We do not store your full payment card details. All payment information is processed and stored by our third-party payment processor, Stripe.

2.3 Usage Information

We use Umami, a privacy-focused analytics tool, to collect anonymized information about how you interact with the Service. This includes:

Device type and operating system
Browser type and version
Pages visited and features used
Referrer information (how you found us)
Date and time of access

Umami does not use cookies for tracking, does not collect IP addresses, and does not collect personally identifiable information. Only anonymous, aggregated statistics are gathered. All analytics data is stored on our own self-hosted infrastructure and is never shared with third-party advertising or tracking services.

2.4 Communications

If you contact us for support or other inquiries, we collect the information you provide, including your name, email address, and the content of your message.

3. Information We Do Not Collect

We do not collect, store, or have access to the content of documents you process using the Service. All document processing occurs locally on your device, and your document content is never transmitted to our servers.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service
To process your subscription and payments
To communicate with you about your account and the Service
To respond to your questions and provide customer support
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and security threats
To comply with legal obligations

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating the Service, such as hosting, authentication, payment processing, and analytics providers.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or the public.

6. Third-Party Service Providers

We use the following third-party services:

Authentication and Database: NextAuth + PostgreSQL (self-hosted)
Payment Processing: Stripe (PCI-DSS compliant)
Analytics: Umami (self-hosted, privacy-focused)

These providers have their own privacy policies governing how they handle your information.

Our analytics (Umami) are self-hosted on our own infrastructure. No personal data is collected by our analytics, and your analytics data is never shared with third-party advertising or tracking services.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session and remember your preferences. You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use some features of the Service.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You may request a copy of the personal information we hold about you.
Correction: You may update or correct your account information at any time.
Deletion: You may request that we delete your personal information, subject to certain legal limitations.
Portability: You may request a copy of your data in a portable format.
Opt-out: You may opt out of receiving promotional communications from us.

To exercise these rights, please contact us at [email protected].

10. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Luxore LLC
Email: [email protected]